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FREQUENTLY ASKED QUESTIONS

​Q. How can I place an order?

A. Select product from the listing and add it to cart by clicking ‘Add to Cart’ option. Select ‘View Cart’ option. Then click ‘Checkout’ tab to complete payment and provide address details to place order.

Q. How do I know the current status of my order?

A. You can track the status of your order at ‘My Orders’ section in our sasthatrends.com

Q. How I know that I have made the order on your website?

A. After placing the order, you will get order confirmation email with order no. Also, you can find your order details in our website ‘sasthatrends.com’. By this way you can trace out that you have made the order on our website.

Q. How long will it take for my order to reach me?

A. It usually takes 24 hours to dispatch the order and based upon the region, delivery period may vary. For descriptive details, kindly refer ‘Shipping Policy’.

Q. What product range will be offered at Sastha Trends?

A. We have an exclusive & large collection of women’s clothing, right from sarees to night wears with vibrant color, patterns, and styles. We are known for our own brand ‘Sastha’.

Q. Do the shipping charges vary from region to region?

A. Yes, shipping charges, they vary from region to region. You can determine the exact shipping cost to your region while placing an order or visiting ‘Shipping Policy’.

Q. How is the item delivered?

A. All the items are delivered through logistics like Delhivery, DTDC, FedEx & India Post (based upon availability).

Q. Is there any kind of Tax on products?

A. Taxes are included in Product price. However you can see the distributed price while placing order. (As per the Government norms, we levy 5% of IGST or 2.5% of CGST and 2.5% of SGST on products)

Q. Can I pay using my Debit card?

A. Yes.

Q. How do I know that you have received my payments?

A. 1.If you make payment through Paypal/Debit card/Credit card, you would receive an email confirmation that we have received your payments along with your order number. 2. If you make payment through bank transfer, share us the transaction details to info@sasthatrends.com. Once the transaction is confirmed, you would receive an email confirmation that we have received your payments along with your order number.

Q. Can I pay using bank transfer? Where do I get details of your bank account?

A. Yes, you can pay through bank transfer. This option is available in Razorpay payment method.

Q. Are my credit card number / bank account number secure?

A. Credit card details are accepted through SSL protocol. Scripts capable of processing credit card transactions securely power all the transactions. This ensures that the information is encrypted before being transmitted.

Q. Do you accept returns?

A. Yes, we do accept returns on certain terms and conditions. For more details, kindly refer ‘Our Return Policy’.

Q. Will I get a full refund if I return the product?

A. Either you can choose another product for the same cost or the amount can be refunded based upon our policies. For more details, kindly refer ‘Our Return Policy’.

 

 

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